All printed designs are original "Sarah B." creations and begin as hand drawn sketches. These sketches are fine tuned digitally and then transferred to either a linoleum block or screen for final rendering. Designs are block printed or screen printed using water based textile inks.

Hand dyed items are dyed with all natural mineral dyes or indigo dye. It is normal for some dye to run in the first few washings. Hand wash separately in cold water.

Products are printed and dyed by hand in our Marlboro, MA studio. Most products are also hand cut and sewn in our studio, with some work occasionally sewn by a manufacturing partner.

Due to the handmade process, each product may vary slightly from one another or from the product photographs. Certain ink colors are mixed by hand and may vary slightly if purchased at different times. Dye colors will also vary but we do our best to maintain a consistent color offering. These subtle differences are not defects, simply the unique signs of a lovingly crafted handmade item

Please keep in mind also that small colors shifts can happen depending on the monitor you are using to view the item.

Waxed canvas is water resistant (not water proof) and has a smooth surface which will develop it's own patina and age over time - similar to leather. It is normal for the fabric texture to show with creases and folds, these are characteristic of the fabric and enhance the overall look of the bag.

All Hand Bags, Travel & Zipper Pouches - Spot clean only

-Shake or brush off dirt, sand or any other abrasive material
-For small spots, use cold water and mild soap
-Wipe clean with a damp cloth and blot/dab gently (do not rub)
-Let the bag air dry
-Never dry clean, machine wash or use hot water

Bandanas & Bucket Hats -

-Hand wash in cold water with a phosphate-free detergent
-Machine dry using low temperature or permanent press setting
-Remove promptly to avoid excess wrinkles
-To iron use standard setting with printed side down for best results
-No steam

Napkins & Placemats -

-Machine wash warm or cool on gentle/delicate cycle
-Use phosphate-free detergent
-Machine dry using low temperature or permanent press setting
-Remove promptly to avoid wrinkles
-To iron use standard setting with printed side down for best results

LAVENDER EYE PILLOWS:

Our lavender eye pillows are stuffed with a blend of French lavender, flax seed and rice for weight. Spot clean only.

Vintage items are carefully curated and selected for their quality/condition. These items are not new - as such very minor sign of wear/use may be visible which are not considered defects and/or reason for return.

Seconds are perfectly imperfect. An item with a "SECONDS" label may have minor construction issues and/or print quality concerns. These products function as intended however do not meet our quality standards for retail. In keeping with our core values, we offer these at a greatly reduced price rather than discard them. THESE ITEMS ARE FINAL SALE

The majority of the products sold online or at our retail location are local handmade items so as such we do not accept returns.

If you experience a quality issue with your purchase, please email us at sarah@sarahbertochi.com.

Please explain the nature of your issue and include relevant images detailing the specific concern.

At our discretion we may issue you a store credit. Please note the original delivery charge is not refundable.

In some instances, if a store credit is issued, we may request the original item be shipped back - we will reach out to coordinate specifics.

Product failures are rare however do occasionally happen. Once a product leaves our hands it is impossible to determine responsibility regarding how or why a particular item has failed.

We will do what we can to make things right and will work with you to initiate a repair. If your item has failed within the first three months of your purchase date, please send us an email at sarah@sarahbertochi.com to start the repair process.

You are responsible for shipping the item to us. Once received, we will examine your item and repair it if possible. The repair labor and any required new materials are free unless by our determination the failure is the result of misuse. Your item will be shipped back to you at no charge.

Orders are packaged/shipped within 3-5 business days from our studio unless noted in the product description. All items ship via the least expensive carrier option offered by either USPS or UPS.

At this time, we are not able to offer expediting shipping options.

If your package is not delivered and goes missing, please contact your local USPS or UPS office to track down your package or to fill out a claim. Unfortunately, once your package leaves our possession and is accepted by the carrier, we cannot be held responsible for missing packages.

Business Days are defined as weekdays, Monday-Friday 9am – 4pm Eastern Standard Time, excluding US holidays. The day your order ships, Saturdays, Sundays, or national holidays, do NOT count as a "shipping day".

Please contact us at sarah@sarahbertochi.com for rate quote.

Please note:
International shipping costs are based on the weight and size of the package and the shipping destination. International orders do not include delivery confirmation or tracking. The average transit time for International delivery is around 3-4 weeks, however shipping times vary depending on the shipping destination, proximity to major holidays, and the local postal service.

International shipments are sometimes held at a local post office for pickup, so please consider checking with your local post office if your order is slow to arrive... sometimes they forget to contact you.

Depending on your country, additional customs charges, fees or taxes may be due upon receipt of your package. Please note that any additional charges are the responsibility of the recipient.

Pickup Window:

Orders marked for in-store pickup must be collected within 14 days of purchase. We will send reminder emails, but it is the customer’s responsibility to retrieve the order within this time frame.

Final Hold Period:

If an order is not picked up within 30 days, we reserve the right to cancel the order and return the item(s) to inventory.

Refunds for Unclaimed Orders:

Unclaimed orders will not be refunded. By choosing in-store pickup at checkout, you agree to these terms.

Gift cards (E-Gift cards) are sold as unique digital codes. Sarah Bertochi - Handmade does not ship physical gift cards. E-Gift cards may be applied to full price as well as sale items.

E-Gift cards expire one year from date of issue (including partially redeemed cards with an open balance) and are final sale. E-Gift cards have no cash value.

*Promotional E-Gift Cards* We will on occasion offer free gift cards as part of our marketing efforts. In addition to the aforementioned terms, promotional E-Gift cards have a minimum purchase requirement and can not be combined with another discount, see specific offer for details.

-Due to the hand made nature of our products, slight variations may occur. Please keep in mind also that small colors shifts can happen depending on the monitor you are using to view the item.

-Workshop/class purchases are final due to upfront costs required to secure studio space as well as all necessary supplies. In the event a workshop has to be rescheduled due to inclement weather you will be notified via email. If you are unable to attend class on the new date, you will be issued a store credit which can be used toward another workshop or store product. Store credits expires one year from date of issue.

-As a workshop participant you agree and understand there may be a potential risk of injury depending on the workshop being taught. Registration is confirmation to hold harmless Sarah Bertochi - Handmade and all representatives should the participant be injured during the workshop.

-If you purchased your workshop/class on CourseHorse, then our Return policy applies to your purchase. If you are entitled to a refund, or have any questions, please visit the CourseHorse site and contact their customer service team.

Sarah Bertochi - Handmade, LLC is committed to protecting the privacy of our site's visitors and customers. Therefore we will not disclose information about our customers to any third parties except where it is part of providing a service to you.

Consent
-Your consent is important to us, too. Therefore we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent.

Communication & Marketing
-If you have made a purchase from our store (thank you!) we may occasionally update you on our latest products, news and special offers via e-mail. You can opt-out at any time.

Website Statistics
-We may record statistics about the number of visitors to our site or number of purchases made for improvement purposes. This is to help us improve the services to our customers and ultimately provide the most appropriate products.

Protecting your security
-We may use personal information provided by you in order to fulfill necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes.

Third party websites
-Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies.

-For any further queries or comments please contact us using our contact form or email sarah@sarahbertochi.com