-If you are not completely satisfied with your purchase, you may return or exchange the item to us in its original unused condition within 10 days of receipt and we will refund your payment less a 10% restocking fee. The original delivery charge is not refundable unless the item at our determination is deemed faulty.
Please send us an email at email@example.com notifying us of your intent to process either a return or exchange.
-Returned items should be unused and unworn (if applicable) and must be returned in the original packaging with any enclosed documentation.
-Goods will only be accepted for return or exchange if they are returned within 10 days of receipt, unless we have notified you otherwise.
-The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
-The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
-Please also note we will refund an item if it is faulty after a thorough check of the item. Please allow 1-2 weeks for your refund to be processed.
-All gift certificate purchases are final.
-All "SALE" or discounted items are final.
-Workshop/class purchases are final due to upfront costs required to secure studio space as well as all necessary supplies. In the event a workshop has to be rescheduled due to inclement weather you will be notified via email. If you are unable to attend class on the new date, you will be issued a store credit which can be used toward another workshop or store product. Store credits expires one year from date of issue.
-If you purchased your workshop/class on CourseHorse, then our Returns policy applies to your purchase. If you are entitled to a refund, or have any questions, please visit the CourseHorse site and contact their customer service team.
Orders are packaged/shipped within 3-5 business days from our studio unless noted in the product description. All items ship via USPS.
Business Days are defined as weekdays, Monday-Friday 9am – 4pm Eastern Standard Time, excluding US holidays. The day your order ships, Saturdays, Sundays, or national holidays, do NOT count as a "shipping day".
SHIPPING: Continental U.S.A. (lower 48 states, not including Alaska and Hawaii)
Items shipped via Standard Shipping usually arrive within 5-7 business days to most U.S. destinations. Tracking information is not available with this option.
Priority Mail and Priority Mail Express upgrade options are also available during checkout, and generally arrive within 1-3 business days of shipment. Tracking information will be emailed to you once the order has shipped.
SHIPPING: International plus Alaska and Hawaii
Please contact us at firstname.lastname@example.org for rate quote.
International shipping costs are based on the weight and size of the package and the shipping destination. International orders do not include delivery confirmation or tracking. The average transit time for International delivery is around 3-4 weeks, however shipping times vary depending on the shipping destination, proximity to major holidays, and the local postal service.
International shipments are sometimes held at a local post office for pickup, so please consider checking with your local post office if your order is slow to arrive... sometimes they forget to contact you.
Depending on your country, additional customs charges, fees or taxes may be due upon receipt of your package. Please note that any additional charges are the responsibility of the recipient.